NFM Privacy Policy

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

At Natural Fertility Management (NFM), we are committed to maintaining the trust and confidence of the visitors to our website. In particular, we want you to know that NFM will not sell, rent or trade email lists with other companies and businesses for marketing purposes. There are four ways in which your data might be collected via this website:

• If you sign up to our mailing list
• If you use our contact form
• If you pay for one or more of our products using online payment
• If you email us for an appointment with one of our fertility specialists
• By cookies used on our site.

Your data is kept safe and secure and there are four cases in which your data might be seen or shared:

• If you sign up to the mailing list, your data will be sent to the third party software used for our marketing automation platform. For this we use Mailchimp
• Our accountant might see your name and email address
• If you choose to pay via Stripe, your details will appear in our Stripe account
• We have an affiliate program with WordPress: wpaffiliate. If you come to our website through one of our affiliates your data will be sent to the third party software used for the affiliate automation platform.

SECURITY OF PERSONAL INFORMATION

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained we will take reasonable steps to destroy or permanently de-identify it.

Documents and other files: Documents and files pertaining to you are stored on password protected and encrypted cloud storage. These are kept for as long as is legally necessary and then permanently deleted.

Credit card details: Credit card details are sometimes needed for payment. In some cases, this needs to be done over the phone, and all efforts are taken for you to read the details off your card while they are entered by us into the third party website. Sometimes it is not possible to coordinate this with you and we will need to write down your credit card details on a piece of paper. This paper is then shredded after the details are used. These details are never saved to the browser, stored in a document on the cloud or on a computer.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have contacted us and/or or started to work with us you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

At any time you can contact us to request to view, update, delete your personal details or report a data breach if you are concerned that one a has taken place.

CONTACTING US VIA THE WEBSITE

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Australian Privacy Principles contained in the Privacy Act 1988. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au. We also adhere to the General Data Protection Regulations (GDPR) 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

EMAIL NEWSLETTER

This website operates an email newsletter program, which is used to inform subscribers about information, products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. We use third party software (Mailchimp) for our marketing automation platform and the information you provide will be transferred to it for processing, in accordance with their Privacy Policy and Terms.

Under the Privacy Act 1988 you may request a copy of personal information held about you by this website’s email newsletter software.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list).

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Unsubscribing from newsletters: Subscribers are given the opportunity to change their email address or unsubscribe at any time through an automated system. Please use the UNSUBSCRIBE link at the bottom of those emails for that purpose.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses) This is an example: http://bit.ly/zyVUBo.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

• Facebook Privacy Policy
• Google Privacy Policy
• Mailchimp Privacy Policy

COOKIE POLICY

This website may use cookies to better the user’s experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Additional Information about the Google Analytics Cookies: These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. The cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

Opt-out: In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
http://www.google.com/analytics/learn/privacy.html

Disabling Cookies: If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari

Natural Fertility Management Practitioners

Natural Fertility Management Practitioners and affiliates may promote NFM products separate to this website and as part of their own business enterprise. When sharing personal information with them you may like to check their privacy policy and/or processes for protecting your private information.

CONTACT US

If you have any queries or complaints about this Privacy Policy please contact us on practicemanager@fertility.com.au.

The Jocelyn Centre

Date last reviewed: September 2019